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Fliis Trade LTD, registry code 40103318126, address Brīvības iela 174a, Rīga, LV-1012 (hereinafter: NordBaby or Fliis Trade) is the administrator of a web-based online store (www.nordbaby.com; hereafter referred to as the Online Store).
1. NATURE OF THE ONLINE STORE (WWW.NORDBABY.COM)
1.1 The Online Store is an online store created and operated by Fliis Trade, where Fliis Trade sells Consumer Goods (hereinafter: Products) to the users of the Online Store (hereinafter: Customer).
2. GENERAL PROVISIONS
3. PRODUCTS AND PRICE
3.1 The pictures of the Products depicted in the Online Store are for illustrative purposes only.
3.2 Product prices in the Online Store are in euros and include VAT.
3.3 Transportation fee (if any) is listed separately before paying for the Order.
3.4 Fliis Trade has the right to change the prices of the Products offered. Prices applicable to the Customer are the prices published in the Online Store at the time of making the Order, except in cases where the Product's price was published due to a technical error or malfunction or if the Customer had to realize that this was a mistake (obviously incorrect selling price).
4. PLACING OF ORDER
4.1 In order to make a purchase, an Order must be submitted to the Customer in the Online Store Environment.
4.3 To submit an Order, the suitable Products must be added to the cart and the "Confirm order" button must be clicked.
4.4 In addition, upon submitting the Order, the Customer must enter the delivery address and choose a delivery method of the Order.
4.5 Fliis Trade is not responsible for any damage or any other consequences arising from incorrect data provided by the Customer during the execution of the Order.
4.6. The Customer shall pay for the entire Order in the payment environments provided by Fliis Trade. The Customer shall check before payment that the Products, quantities and prices reflected in the Order correspond to their actual request.
4.7. After paying through the bank link, the Customer must click on the "Back to the merchant" button.
4.8. Fliis Trade sends an automatic e-mail to the Customer with an Order confirmation after receipt of the Order. If the Order contains errors (unwanted goods, quantities, etc.), the Customer is required to immediately contact the Fliis Trade Customer Service at +371 26642241 or by e-mail firstname.lastname@example.org.
4.9. Fliis Trade will begin to complete the Order after the Customer has paid for the entire Order.
4.10. In the event that Fliis Trade is unable to deliver the ordered Product in the desired quantity upon completion of the Order, Fliis Trade has the right to replace the Product at its own discretion or by consultation with the Customer by phone.
4.11 If Fliis Trade is not able to replace the Product or if the Customer refuses to accept the replacement upon receipt of the Order and declines the replacement, the cost of the missing Product shall be refunded to the Customer's bank account within 14 working days from the date of delivery indicated in the Order.
4.12 Fliis Trade has the right to waive the execution of the Order by notifying the Customer thereof by e-mail with the reason for cancellation. In case Fliis Trade waives the Order, the cost of the Order shall be returned to the Customer within 14 business days from the date of delivery indicated in the Order.
5. Fliis Trade ACCOUNT AND BONUS POINTS
5.1 With every euro spent in the Online Store, the Customer collects 5% Fliis Trade bonus points. Bonus points will be credited to the Fliis Trade Account after invoicing.
5.2 The accumulated bonus points can be used to pay for the Products in the Online Store. When paying with bonus points for the Products in the Online Store, 1 point equals 1 euro.
5.3 The amount is calculated from the cost of the basket (bonus points are not calculated for gift vouchers, transportation or discounted products, or exchanged into cash).
5.4 The collected bonus money can be used for the next purchase to pay up to 50% of the purchase amount.
5.5 Bonus points cannot be used for payment for transportation, gift vouchers or discounted products.
5.6 The bonus money on the Customer's account expires on the following calendar year, January 31.
6. REFUND OF AMOUNTS
6.1 Amounts refunded on the basis of clauses 3.5 and 4.11 shall be credited to the Customer's designated bank account (excluding bonus points). All amounts refunded, paid or owed by Fliis Trade to the Customer, will be credited to the Customer's bank account (excluding bonus notes).
6.2 Bonus points are refunded to the Customer's Fliis Trade account.
7. PAYMENT OPTIONS AND REFUNDS
7.1 Orders can be paid for by using the payment methods indicated in the Online Store environment. A service fee may be added to the cost of the Order in accordance with the agreement concluded between the Customer and the issuer of the bankcard or credit card.
7.1.1. Swedpank - client can pay using Swedbank bank link. To confirm order client is directed to Swedbank page. After payment client needs to push "Back to merchant" button.
7.1.2. Credit card - client can pay using Mastercard or Visa cerdit card. To confirm order client must insert credit card information.
7.1.3. Pay with bank links - client can pay using bank links provided by Paysera. After confirming order client is directed to Paysera page to finish order. After payment client needs to push "Back to merchant" button.
7.1.4. Bank transfer using invoice - client can pay using bank transfer. After confirming order client will be given further instructions and order number.
7.2 All refunds that Fliis Trade makes to the Customer are made to the Customer's designated bank account.
8. DELIVERY OF ORDER
8.1 Delivery of the order takes place only in the ways described in the Online Store.
8.2 If the ordered Products are sent to the Customer by courier, then the Customer must enter their address, name and telephone number.
8.3 Products will be delivered to the specified address. The courier will contact the Customer using the telephone number that the Customer provided to Fliis Trade.
8.4 The risk of damage to or loss of products is transferred to the Customer upon receipt of the Order.
8.5 Upon delivery of the Order, the Customer undertakes to immediately check the conformity and completeness of the delivered Products. In case of non-compliance, the Customer must contact Fliis Trade.
8.6. Delivery time of order will depend on the products and availability. Maximum delivery time on an available product is 10 days.
9. WITHDRAWAL FROM AGREEMENT, RETURN OF PRODUCTS
9.1 A Customer, if they are a consumer, has the right to withdraw from the Agreement (to decline the Products) within 14 calendar days upon receipt of the Products, by sending an application for withdrawal from the agreement at the email address email@example.com. In the application, the Customer must indicate the invoice number and the Product name he/she wishes to return.
9.2 Returnable Products must be delivered to Fliis Trade or sent by courier or via parcel terminals. Costs related to the return of Products are borne by the Customer.
9.3 The Customer has the right to withdraw from the Agreement (to return the Products) only if the Products are unused, undamaged, unbroken and in their original packaging.
9.4 In the event that the Customer has used, damaged or broken the returned Goods, Fliis Trade has the right to refuse to accept the Products.
9.5 If the Customer has withdrawn from the agreement and returned the Products as required, Fliis Trade shall return the cost of the Products to the Customer together with the delivery fee for the returned Products within 14 days from the acceptance of the Products.
10. SUBMISSION OF COMPLAINTS
10.1 In the event of the nonconformity of the Product with the agreement, the Customer has the right to exercise the legal remedies provided by law.
10.2 Fliis Trade is not liable for any nonconformity of the Product with the agreement arising from the Customer's actions and/or omissions, including non-targeted use of the Product or inadequate storage (non-observance of the storage conditions).
10.3 The Customer undertakes to notify Fliis Trade of any nonconformities of the product no later than within two (2) months of discovering them, i.e. to submit a complaint.
11.4 The complaint can be submitted by e-mail to firstname.lastname@example.org or at Fliis Trade, Fliis Trade LTD, registry code 40103318126, address Brīvības iela 174a, Rīga, LV-1012. Complaints must include the name and contact details of the Customer, the date of submission of the complaint, the discovered deficiency of the product, and the substance of the claim, and must be submitted together with proof of purchase.
11.5 If the Customer does not accept the solution offered by Fliis Trade for resolving the complaint, the Customer, if they are a consumer, may contact the Estonian Consumer Protection Board and the attached Consumer Disputes Committee, which is competent to settle disputes arising from contracts between consumers and traders if the parties have not been able to settle their disputes by agreement.
11.2 The Customer is responsible for the correctness of the information submitted in the registration form or when placing an Order. If the Customer submits incomplete or incorrect data, Fliis Trade is not liable for such consequences and Fliis Trade has the right to demand compensation from the Customer for the resulting damage.
11.3 The Customer is responsible for the safe use of the password necessary for logging into the Online Store environment and undertakes to ensure that their password is not held by third parties (including members of minor family members).
11.4 In the event that the Customer suspects that his or her login details are in the possession of a third party, the Customer undertakes to inform Fliis Trade about this and immediately change the password.
12. PROCESSING OF THE CUSTOMER'S PERSONAL DATA
12.1 Fliis Trade processes personal data submitted by the Customer in accordance with the requirements established in the Personal Data Protection Act.
12.2 Personal data to be processed are data that are requested from the Customer when registering an account and/or placing an Order (first name, last name, address, telephone number, e-mail address, bank account number, cart contents and history of purchases).
12.3 Fliis Trade processes the Customer's personal information for the execution of orders (including for transmission of messages related to the order), for the payment of products, delivery of products, and preparation of personal offers.
12.4 The processor responsible for the Customer’s personal data is Fliis Trade LTD, with registry code 40103318126; address Brīvības iela 174a, Rīga, LV-1012
12.5 Fliis Trade does not transmit the Customer's personal information to third parties except for:
12.5.1. Courier service provider to the extent necessary for the delivery of the Products to the Customer or for the consumption of the service;
12.5.2. Suppliers of the Products included in the Order (Customer’s name, address and telephone number) to fulfil the Order and provide customer service.
12.6 In the cases provided for in clauses 12.5.1 and 12.5.2, the Customer's personal data are processed solely for the purpose of fulfilling the Order, and authorized processors ensure the same level of protection of personal data as Fliis Trade.
12.7 The Customer has the right at any time to review his or her personal data and to require the correction or deletion of such data, unless otherwise provided by law.
12.8. If the Customer has expressed interest in receiving Fliis Trade newsletters and/or personal offers, the Customer has the right to cancel them by sending a respective notification to Fliis Trade at Internetveikals@nordbaby.com or by clicking on the relevant link shown on each offer.